Neo Celebrates

Frequently Asked Questions

Neo Celebrates is the membership programme of Neo Group Limited, created to give our members greater value and provide them with better service

Benefits and Privileges of becoming a Neo Celebrates Member

What are the benefits and privileges of becoming a Neo Celebrates member?

  • • Enjoy special discounts and offers from our in-house brands and partners
  • • Get access to priority catering bookings during festive seasons (Chinese New Year & Christmas)
  • • Be entitled to take part in exclusive members-only workshops and events of your choice
  • • Celebrate with a complimentary birthday cake for catering orders made on your birthday month
  • • Earn Neo Stars on qualified spending which are redeemable for vouchers to be used on your next order with us
  • • Be the first to know of new menus, items and services

Becoming a Neo Celebrates Member

How do I become a Neo Celebrates member?

Existing members will automatically be included in the new programme. New applicants can click here to sign up for complimentary membership by informing our Sales Team members when ordering a buffet catering with Neo Garden, Orange Clove, Deli Hub or Best Catering.

How do I activate my Neo Celebrates account?

Every membership account has to be activated in order to enjoy the privileges when you cater with us. You can activate your account here by scratching off the grey panel on your card and keying in the activation code into the system.

You may also find the 5 Steps to Activation guide here.

Is there an annual membership fee and expiry date for Neo Celebrates member card?

Neo Celebrates membership cards do not have annual membership fees and do not have an expiry date.

Awarding Neo Stars

How can I earn Neo Stars?

Neo Stars are only awarded for menu price (Catering) and item price (Retail) excluding delivery & GST charges. Items such as side orders, DIY stations, live stations & bentos are not eligible for Neo Stars. Umidelivery items are also excluded from earning Neo Stars.

For any further queries please contact the Neo Celebrates Team at membership@neogroup.com.sg.

I catered previously before applying for Neo Celebrates membership, will Neo Stars still be awarded for the order?

Unfortunately we are unable to award Neo Stars for orders made prior to becoming a Neo Celebrates member. An active Neo Celebrates membership account is required at the point of ordering for the system to award and credit Neo Stars.

I have not received my Neo Celebrates card, will I still be awarded Neo Stars for my orders?

Neo Stars will not be awarded for non-activated cards. An activated account is required for the system to award and credit Neo Stars. Your Neo Celebrates membership card will take 3 to 4 weeks to reach you after your application date.

If you have not received your card after this time frame, please e-mail us at membership@neogroup.com.sg and we will assist you.

I have an activated Neo Celebrates account, does it mean I will automatically receive Neo Stars?

Yes. Neo Stars will be automatically credited within 7 working days.

I have an event happening before 12 April 2017, will I still be entitled to Neo Stars?

Earning of Neo Stars requires that the Neo Celebrates membership account is activated regardless of the event date.

How do I keep track of my awarded Neo Stars?

You may log on to your account at Neo Celebrates portal here to find out.

Why is my Neo Stars not reflected in my portal?

Neo stars will be credited within 7 working days for valid orders excluding side orders, DIY stations, live stations & bentos.

Lost or stolen Neo Celebrates membership cards

What should I do if my Neo Celebrates membership card has been lost or stolen?

  • • Contact the Neo Celebrates membership team immediately at 6833 7922, to ensure that your awarded Neo Stars are not accessed by someone else
  • • Drop us a message at the “Contact Us” function found on neocelebrates.com
  • • Notify us via email at membership@neogroup.com.sg

A replacement card will be mailed to you within the next 3-4 weeks.

It has been 4 weeks since I applied for my Neo Celebrates membership but I have not yet received my card, what should I do?

1. Double check your mailbox to ensure that the card has not yet arrived

2. Contact the Neo Celebrates Team at membership@neogroup.com.sg for further assistance